Excellent experience. Great staff, and the tech being a former tattoo artist gave me a certain comfort level. They aren't against tattoos, just ugly ones, and they want to help you change, evolve and/or remove your art so you are happy with what you display on your body. They were very informative and answered all my questions politely and thoroughly, and explained the entire process before hand. Top of the line equipment, super clean office. The entire process only took about 10 mins, didn't feel great, but was much less painful then getting a tattoo, yet not as painful I've heard... It was comparable to sliding down a big plastic slide, and the static shock that you get at the bottom, but constant. Annoying, but worth every second. Now the wretched tattoo that's been haunting my shoulder for the past 12 years is going to be gone. I'm so happy, thank you so much! Great place, great staff, great experience, go for it!!!! Thanks again!